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Medical Records & Privacy Information

AdvantageCare Physicians (ACPNY) is committed to protecting the privacy and security of your health information under the Federal Health Insurance Portability and Accountability Act (HIPAA). To protect our patients' privacy and confidentiality, ACPNY strives to ensure the security of protected health information (PHI). Our Notice of Privacy Practices explains how all ACPNY team members will safeguard your privacy and your rights related to accessing your own medical record and controlling who has access to it.

Matters relating to HIPAA are collaboratively managed by the Compliance and Information Technology departments. The departments implement policies and procedures to manage the acquisition, use and disclosure of PHI; investigate privacy and security complaints and breaches; and provide regulatory guidance to ACPNY staff to ensure that it complies with federal, state, and local laws and regulations, as well as its own policies.

To report a compliance or HIPAA concern, please contact: Compliance Helpline: 844-7-COMPLY (844-726-6759). Available 24 hours a day, 7 days a week.

Click below to access these patient forms:

Notice of Privacy Practices - English

Noticed of Privacy Practices - Spanish

Patient Request for Confidential Communications

Patient Request for Restricted Communications

Request for Amendment of Protected Health Information

HIPAA Representative Form

Health Care Proxy

Request Your Medical Record

At ACPNY, your privacy is our priority. You have a right to access a copy of your medical records and trust that your information is kept secure. Your records are strictly confidential and protected against any unauthorized release of your PHI.

You can obtain a copy of your medical record electronically or by mail:
  • Electronically: The fastest, most convenient way to locate your medical record is to access myACPNY, our free online patient portal.­ Simply sign in with your username and password and click on the medical records tab at the top of the screen. If you do not have a sign-in or a registration code, access myACPNY, click on "I do not have a registration code" and follow the onscreen instructions.
  • By Mail: To make a request by mail please access our Authorization Form, giving our medical staff appropriate permission to release your chart.  Please print out the form, complete it, and provide a copy of a legal identification (passport or driver's license) with your signature.

Please mail it to the Health Information Management Department at the address below.
             Mailing Address:
             AdvantageCare Physicians
             55 Water Street, 12th Floor, Rm 12-G20
             New York, NY 10041
             Attn: Verisma
  • By Fax: (646) 766-9798
* Please Note: A per-record service charge of $6.50 may apply when requesting paper copies of your chart.

For More Information
It is our goal to provide you with excellent customer service. If you have any questions regarding release of PHI, or on completing the required authorization form, please call the Health Information Management Department at (646) 680-1234.

Application Location Settings

Why does your app need access to location in the background: One feature allows patients to indicate that they’ve arrived for a scheduled appointment, which may let them skip the front desk and minimize contact. We can prompt patients to log in and arrive for their appoint based on their current location and where we expect their appointment to take place. This location-based arrival prompt requires access to the location in the background so we can provide this prompt even if the patient doesn’t currently have the app open and in the foreground.